HomeFAQs Gaming
Can I self-exclude from the gaming facilities?

Yes, all of our sites offer the opportunity to self-exclude in person for six months or a year. 
You can set up a self-exclusion directly from one of our sites or through our Gaming Team.
To set up a self-exclusion when you’re visiting one of our sites, we will require your:

  • Name
  • Address
  • Vehicle registration number
  • Proof of identity
  • Digital photo (which can be taken when filling the form in on the iPad)

If you are unable to visit one of our sites to set up a self-exclusion, you can provide your details in the contact form, and our Gaming Team will get in touch with you to verify your identity and start the process. 

For further information and support:

I am awaiting an update from one of your services regarding a gaming claim.

Please do contact and call the duty manager of the services your claim if in reference too. Please find a list of our services and their contact details – https://moto-way.com/motorway-services/

What do I need to do if I have a gaming claim?

Please make yourself present to the Duty manager who will be able to assist.

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