Sign in

Not yet registered? Sign up now | Forgot password

Legal

Please read these terms carefully before using this site.

HomeLegal

1. GENERAL

This website is owned and operated by Moto Hospitality Limited, a company registered in England and Wales (company registration number 00734299) whose registered office is at Toddington Services Area, Junction 11-12 M1 Southbound, Toddington, Bedfordshire, LU5 6HR. Our registered VAT number is 884 2525 04. 

Access to and the use of this Moto website is subject to the following terms and conditions (together with any additional Moto terms referred to or set out in any of the web pages comprised in this website) and the laws of England and Wales. By using this website, and/or by ordering any products via this website, you confirm that you have read, understood and agree to these terms, including our Privacy Policy and Cookies notice (see below).

If you do not agree to any of these terms, do not use the website, post any information via the website or order any products from it.

This website is intended for use only by those who can access it from within the UK. If you choose to access the website from outside the UK, you are responsible for compliance with any applicable local laws.

Moto may revise these terms at any time by updating this posting. This version was last reviewed in August 2021. Certain provisions of these terms may be superseded and/or supplemented by expressly designated legal notices or terms located on particular pages of this website, for example our privacy policy and our cookie policy. Reference to the “terms” or “website terms” includes all of the supplementary terms located on other pages of this website, where the context permits.

2. PRIVACY POLICY AND DATA PROTECTION

Your privacy is extremely important to Moto Hospitality Limited. When you provide us with information about yourself, you can trust us to act in a responsible manner and to use it to help provide you with a better service.

In general, when you visit our website, you remain anonymous. However, where we collect your personal data we will always endeavour to let you know what we may use it for, why we are allowed to collect it, whether your data may be shared with third parties, how long we will keep it for and your rights in relation to your data.. We will never provide your personal details to other companies or individuals for marketing purposes without your express permission.

The information you provide to Moto Hospitality Limited may be used for a variety of purposes. Please see our full Privacy Policy and our Cookies Policy for further details.

In addition, our Privacy Policy is supplemented by additional privacy notices, including:

  • Where you choose to sign up via this website for our latest news, offers and promotions and/or to receive NPS surveys and prize draws. Further details are given on the sign-up page.
  • When you choose to sign up for a My Moto account. Further details are given on the sign-up page.
  • Where you choose to give us any feedback or contact our customer services department and you give us your contact details. Further details are given on the relevant webpage.
  • For employment purposes, including where you apply for a role at Moto via our careers website. Details in relation to the personal data we may collect during the online application process can be found in our Candidate Privacy Notice which will be displayed before you enter your details in relation to your online application.
  • Images from our CCTV systems – please click on the Visitors CCTV and Monitoring Privacy Notice in the policy, or in the About Us section of our website.

3. YOUR USE OF THIS WEBSITE AND COPYRIGHT

You may only use this website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website. For example, you must not store, distribute, submit or transmit any material via the website that is harmful, threatening, defamatory, offensive, sexually explicit, inappropriate or discriminatory, or which impersonates another person.

You must not submit comments or information about, or links or references to:

  • other identifiable individuals
  • third party brand names or trademarks,
  • availability, price, promotions or alternative ordering/ delivery information or any references to any products other than the product to which a Submission may relate;
  • spam or advertising; or
  • website URLs, HTML code, computer script, viruses or other corrupting material.

All copyright and other intellectual property rights on or comprising this website, including in all text, images, sounds and other materials, are owned by, or licensed to Moto Hospitality Limited, unless otherwise indicated.

You may browse this site and reproduce extracts for non-commercial, information or personal use, as long as you incorporate a clear written acknowledgment of the fact that they are from our website and that copyright in such extracts belongs exclusively to Moto Hospitality Limited. Except as stated, you must not: copy, reproduce, republish, download post or re-post, modify, link to, or distribute in any way the web pages, materials, composition or contents of this website, or use content of the website for any commercial purposes whatsoever.

No reproduction of any part of this site may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or site. No other licence is granted.

4. CONTENT AND AVAILABILITY

The information on this site has been provided in good faith, but is for general information purposes only. You should not rely on this information for any specific purpose and to the extent permitted by applicable law, no representation or warranty is given regarding its accuracy or completeness.

No information on this site constitutes or shall be deemed to constitute an invitation to invest or otherwise deal in shares or other securities in Moto Hospitality Limited.

Neither Moto Hospitality Limited or any party involved in creating, producing or delivering this site, is liable for any direct, incidental, consequential, indirect or punitive damages arising out of any access to, use of, or inability to use this site, or any errors or omissions in the content.

While we try to make sure that the website is available for your use, we do not promise that it will be available at all times; nor do we promise the uninterrupted use by you of the website.

5. HYPERLINKS AND THIRD PARTY SITES

This website may contain hyperlinks or references to third party websites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

6. SUBMISSION OF REVIEWS, COMMENTS AND OTHER MATERIAL ON OUR WEBSITE

Other than personal data (which is subject to our Privacy Policy) when you offer or submit any comments, messages, feedback, suggestions, questions, ideas (including product or marketing ideas), images and.or any other submissions (collectively, “Submissions”)  to Moto,  on or through our website, or otherwise, and whether such Submissions have been requested by us or are unsolicited:

  • You must comply with these website terms in relation to any Submissions;
  • Your submissions must be polite and in English;
  • You must be 18 years of age or older and registered to post a Submission
  • You warrant that you own or have the right to use any Submissions; and
  • These Submissions (including any intellectual property rights in the Submissions) shall become and shall remain, the property of Moto, once submitted, (as your submission shall constitute an assignment of your rights in these Submissions).

You must not submit any of the following special category personal data: racial or ethnic origin; political opinions; religious of philosophical beliefs; trade union membership; physical or mental health or condition; sex life and sexual orientation; biometric or genetic data; or any personal data in connection with criminal allegations, proceedings or convictions.

We have the right to remove any Submissions you make on or through our website if, in our opinion, such Submission does not comply with any of our website terms.

7. TERMS AND CONDITIONS RELATING TO SALE OF PRODUCTS  AND SERVICES VIA OUR WEBSITE

Your Account for Food and Beverage Orders

These terms and conditions of sale (“Terms of Sale”) apply to any order you place through www.moto-way.com for products such as food and beverages and any related products you purchase from Moto. By placing an order through the website, you confirm that you have read, understood and agree in full to these Terms of Sale. If you do not agree in full to these Terms of Sale, you must not order any product through the Website.

To place an on-line order, you must open an account with us which will require you to provide some compulsory personal information. Please see our Privacy Policy and our Cookies notice for more information on how your personal information will be used.

You confirm that all details and information that you provide to us (including on registration) are  accurate and up-to-date in all respects. You may update or correct your details at any time by going to your account.

When you create an account you will be required to choose a password to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Moto shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us on customer.services@moto-way.co.uk.

 If Moto is suspicious of any activity in relation to your account (e.g. where it appears that fraud may have occurred), we reserve the right to refuse you access to your account and/or to suspend or delete the account, without liability.

In order to ensure that your personal data is not held for longer than necessary, if your account has been inactive for a 12 month period, then it will be considered dormant and you will receive an email requesting that, if you wish to reactivate your account, you log back in within the next 30 days. If you do not log back in within this period then your account will be deleted.

Your Order

Food products pictured on the menus are an indication of the product to be supplied and may not be identical; for example, any garnish/ decoration may differ.

Completion of the online checkout process constitutes your offer to purchase products from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.

Our acceptance of your order will take place only when we take payment from you and prepare the product(s). Prior to preparing the product(s) Moto has the right to decline an order for any reason.

Moto uses reasonable endeavours to ensure that products on its website are fairly described and prices are correct. However, we will only accept orders where there have been no material errors in the description or price.

You will need to show proof of your order and order number to the appropriate Moto employee before you can collect your order. 

Where we have agreed delivery of an order to your vehicle, Moto will contact you by SMS message once your order is ready.

You should check the products you receive immediately on collection/receipt. If there are any problems with your order (for example, incorrect supply of products or unsatisfactory product) you should inform us as quickly as possible.  We may offer you replacement products and/or a refund, as appropriate.  (Refunds may only be given via the payment card used for the original payment).

If Moto cannot supply you with a product you have already paid for, we will not process your order but we will inform you by email and process a refund as soon as reasonably possible.

Moto will not be liable for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Payment for Food and Beverage Orders

You can pay for Moto products either by credit or debit card (“Payment Card”). By using a Payment Card, you confirm that the card is yours.

When you enter your Payment Card details during the check-out process, and/or where you choose to store these details in connection with your account, please note that you are supplying these Payment Card details to a third party secure payment processor and Moto will not have access to your actual payment card details although we have a contract in place with the payment processor to hold your data securely.  N.B. Please see our privacy policy for further information about Moto’s uses of your data.

All card payments are subject to authorisation by your card issuer.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Liability in relation to Orders of Food and Beverages

Any products we supply to you will be of satisfactory quality. If we supply a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund.

These Terms of Sale do not affect your statutory rights as a consumer. For more information on your statutory rights please contact your local authority Citizen’s Advice Bureau or Trading Standards Department.

To the extent permitted by law we will not be liable to you for any consequential losses that arise as a result of our breach of these Terms of Sale; or any losses which are incurred by any business of yours; or any losses which are a result of matters caused by circumstances outside of our control.

Complaints

If you have a complaint about a product, a store or the customer service you received in store, if possible, please raise the complaint during your visit by speaking to a manager.  Alternatively, you may contact Moto’s customer service helpline, available on the contact us page of our website or email us at customerservices@moto-way.co.uk.

8. LEGAL, INCLUDING LIMITATION ON OUR LIABILITY

These website terms and conditions are governed by and construed in accordance with English law and save as set out, the courts of England shall have exclusive jurisdiction.

Nothing in these Terms and Conditions shall exclude or limit Moto’s liability for personal injury or death caused by our negligence or for fraud, or for any other liability that we are not permitted to limit or exclude under applicable law.

Save as set out in clause 8.2 Moto  excludes:

  • all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law;
  • all liability for any special, consequential or indirect losses or damages;
  • all business losses and losses to non-consumers
  • any losses or damage which are not reasonably foreseeable, arising out of or in connection with these Terms and Conditions or your use of this website.

If any provision of these terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

You may not assign or sub-contract any of your rights or obligations under these website terms to any third party unless we agree in writing.