• Reduced electricity consumption by using energy efficient lights
• Daylight and motion sensors fitted to switch off lights when not required
• Invested in technology to bring down electrical voltage on sites
• Tight control of heating and air-conditioning operating hours and temperatures to save energy
• View our Energy Policy

• Reduction of water consumption for cleaning areas
• Regular review of leak checking procedure
• Dishwashers run with full loads only
• Staff to avoid leaving water tap running, while washing food
• Selection of garden plants with moderate water needs

• Our goal is to avoid landfill at all costs; we know it’s bad for the environment, that they are filling up fast and that they are becoming increasingly expensive
• We’ve begun back of house recycling and are currently investigating the composting of food waste generated in our kitchens, items like egg shells, plate scrapings and coffee grinds, but it’s not as easy or cheap as it sounds. We will continue to explore other options to divert waste from landfill through anaerobic digestion plants and working with our partners to utilise their access to Materials Recovery Facilities (MRF) and Energy Recovery Facilities (ERF).

• Separation of smoking and non-smoking in external seating area
• Services built with many open-air areas

• Control system for chemical use
• Use of eco-friendly cleaning products and eco-friendly chemical products
• No chemical substances used for cultivation of trees and flowers on the property

• Separating cardboard and vegetable oil to recycling companies
• Recycling of used cooking oil
• Cardboard is recycled
• Moto is aware that more and more of the Earth’s resources are being used up. We recognise that we can help in another small way by doing something positive about renewable energy. One of these options is to ensure that our waste cooking oil is sent for the production of biodiesel. Biodiesel burns clean, which results in a significant reduction of the types of pollutants that contribute to smog and global warming and emits up to 85% fewer cancer-causing agents.

• Buying and providing products and services, which have a minimal impact on environment – where possible purchasing local and seasonal products to reduce transportation requirements and its impact on the environment
• Request for cooperation from supplier to use other types of containers instead of plastic bags, or re-use plastic bags and avoid foam containers

• At all times Engineering Department saves costs and energy in all activities performed

• Support of events of other community/aid driven organisations

• Our paper supplier conforms to the best possible environmental practices and thus we ensure our paper is sourced from sustainable forests
• Staff avoid printing and copying
• Staff encouraged to keep all windows and doors closed when air-conditioners are operating
• Staff to turn off air-conditioning, lights and equipment, when they are not in the office
• Computer screens turned off after work and during lunchtime

• Staff are trained for energy awareness (e.g. switching off lights/computers, water consumption, air-conditioners, appliances etc.)
• A training programme in place to educate staff about environmentally friendly projects
• Regular meetings with staff to help promote staff awareness and implementation of energy-saving and environmental responsibility

Our Risk Management team has developed detailed policies and procedures covering:

• Health and safety
• Food safety management
• Fire safety
• Trading standards and underage selling.

Our Health and Safety Committee meets on a quarterly basis to review policy, supported by quarterly risk management review meetings that identify current and emerging risks to the business and ensure an operational strategy for risk mitigation.

Internal audits are undertaken by both the risk management team and by brand managers to ensure that we trade legally.

Comprehensive systems are in place for the management of incidents, accidents and any arising insurance claims.

To report an accident or incident at a Moto service area please contact either the Customer Services Manager at the services in question or contact our Customer Services team.

If you wish to make an insurance claim against Moto, please search for Aviva on the Claims Portal. Aviva’s portal reference number is C00074 and our insurance policy reference is 25125091 CCI.

Moto Hospitality Ltd is committed to social and environmental responsibility and has zero tolerance for slavery and human trafficking. See our full statement.

Moto Hospitality Ltd has developed a Corporate Social Responsibility Policy which reflects the diverse range of activities we undertake and underpins our Mission Statement and commitment to deliver great service. Read the full Corporate Social Responsibility Policy here.

Moto is committed to ensuring that everyone is rewarded fairly for their work and enjoys the same access to opportunities in the business. For more information including our pay gap data:

Gender Pay Gap Report – 2019

Gender Pay Gap Report – 2018

Gender Pay Gap Report – 2017

This Supplier Code of Conduct sets out the standards and principles which we expect our suppliers to comply with.

This Notice sets out why we operate CCTV and monitoring systems and how we safeguard the data processed by them.

Your privacy is very important to us. We recognise that when you choose to provide us with information about yourself you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That’s why we have put policies in place to protect your personal information. Our Privacy Policy is intended to inform you how we gather, and use your personal information. It is also intended to assist you in making informed decisions when using our website and our products and services. Please take a minute to read and understand the policy.