For information on face coverings, including exemptions, click here.
To log your visit with Test and Trace, click here.
If you’re a HGV driver, click here.
Sites in Scotland (Kinross and Stirling) are currently Order and Collect only

As the UK’s largest motorway service area provider, it is our duty to ensure that we can keep you safe when you’re on the road so that we can keep Britain moving; this means we need to provide you with a safe place to stop, a chance to get food and drink and refuel, and of course access to facilities including toilets and showers.

Across the motorway network, all Moto sites remain open 24/7 for toilets, showers and refreshments. All of our sites are also still proudly serving your favourite brands. However, there have been some changes made to adhere to the latest guidelines and keep you safe, so for the time being, things will be a little bit different.

Showers and toilets are open at all sites 24 hours a day.
Forecourts are open with fuel available at all sites 24 hours a day.
Food and drink is available at all sites 24 hours a day.
The opening hours of some of our brands have changed. For more information on this, please click here.
Face coverings are compulsory at all Moto locations, unless exempt. This is for both Moto colleagues and customers. Read more on this here.
Logging your visit via Test and Trace is compulsory at all Moto locations. You can log your visit here. Alternatively, you can log your visit using the official NHS Covid-19 Test and Trace app, which you can download from your chosen app store, for free.
Our internal and external seating areas are open with tables set a safe distance apart of 2m or more. (England only)
Social distancing and increased hygiene measures are in place on our sites.
We are monitoring the number of people we have on-site at any one time and employing one way systems for entry and exit to control the flow of people inside.
We are encouraging the use of contactless/card payments across all brands.
We have introduced Order & Collect for a number of our brands so that you can have your order ready and waiting for you at your Moto location to minimise your time on site.

Motorway Services Areas have a legal exemption that allows us to continue to provide indoor seating for travellers under The Health Protection (Coronavirus, Restrictions) (England) (No.4) Regulations 2020. Part 4 of the regulations details the restrictions on the service of food and drink and allows for the MSA exemption at regulation 15, paragraph 5 (b).

This exemption enables us to fulfil the legal obligations placed on us by the Department for Transport to provide travellers with the opportunity to rest and safely take a break during their journeys ; and also to enable HGV drivers to take their statutory breaks. The exemption has been agreed between the Department for Transport and the Health & Safety Executive and we are following all the applicable safety advice.

To ensure a Covid Secure environment we’ve worked with our Primary Health Authority and introduced a range of safety measures to ensure social distancing to protect both colleagues and customers against the risk of coronavirus including the introduction of 3m spacing between tables, on a number of our sites we have invested in Perspex screens inbetween tables and at all points of sale; we require all customers and Moto colleagues to wear a face covering whilst on our sites, unless exempt. We have hand sanitiser stations available throughout the amenity buildings, we’ve introduced table cleaners and are only using takeaway packaging.

Revised opening hours

Weekdays

Please note, the below are our core opening hours. Selected sites may vary and we recommend you check the location page for the site you are planning to visit prior to travel. You can see these here.

	Daytime hours	Nighttime hours
WHSmith	24 hours	24 hours
Forecourt	24 hours	24 hours
Fuel	24 hours	24 hours
Costa (Except Leeming Bar which remains closed)	6am – 2pm (selected sites only)	9pm – 6am (selected sites only)
Costa (Extra sites)	7am – 6pm	6pm – 8pm
Costa Drive-Thru	6am – 6pm	CLOSED
Greggs	5am – 2pm	CLOSED
Greggs forecourts (Except 24h stores which remain open 24/7)	5am – 5pm	CLOSED
KFC	CLOSED	CLOSED
Burger King	12pm – 6pm	6pm – 9pm
Pret	7am – 3pm	CLOSED
M&S (Except Doncaster, Bridgwater, Thurrock, Birch East, Heston West, Southwaite North, Burton, Trowell South, Frankley South, Frankley North, Birch West, Southwaite South, Hilton Park, Stafford Winchester South and Toddington South which are currently closed)	7am – 6pm	6pm – 8pm

Weekends

Please note, the below are our core opening hours. Selected sites may vary.

	Daytime hours	Nighttime hours
WHSmith	24 hours	24 hours
Forecourt	24 hours	24 hours
Fuel	24 hours	24 hours
Costa (Except Leeming Bar which remains closed)	6am – 2pm (selected sites only)	9pm – 6am (selected sites only)
Costa (Extra sites)	7am – 6pm	6pm – 8pm
Costa Drive-Thru	6am – 6pm	CLOSED
Greggs	CLOSED	CLOSED
Greggs forecourts (Except 24h stores which remain open 24/7)	5am – 5pm	CLOSED
KFC	CLOSED	CLOSED
Burger King	12pm – 6pm	6pm – 9pm
Pret	7am – 3pm	CLOSED
M&S [Except Doncaster, Bridgwater, Thurrock, Birch (E), Burton, Heston (W), Southwaite (N), Burton, Trowell (S), Reading (E), Frankley (S), Frankley (N&S), Birch (E&W), Southwaite (N&S), Hilton Park (N), Stafford, Winchester (N&S), Stirling, and Toddington (S) which are currently closed]	7am – 6pm	6pm – 8pm

Test & Trace

It is now a legal requirement to log your visit for the NHS Test and Trace scheme. You can do this at moto-way.co.uk/staysafe or by downloading the official NHS Test and Trace app.

One member of your party can log the visit for all the people in your vehicle. You must individually log each visit to our sites, including occasions whereby you visit multiple sites in the same day, or the same site more than once.

How you can help

In order to keep our colleagues and customers on-site really safe, though, we need your help. We kindly ask that if you are travelling, you help us maintain social distancing practices by following the floor markings and queue systems we have provided at all locations.

We’d also love it if you could adhere to regular hand washing – soap is provided at all sites along with plenty of hand sanitiser stations.

It goes without saying, that if you have any symptoms of COVID-19, including but not limited to, a high temperature, a new continuous cough or a loss or change to your sense of smell or taste, we kindly ask that you do not visit any Moto locations at this time.

For more information on the signs and symptoms on COVID-19, please refer to the NHS’ official guidance.

Face masks and coverings

Masks are compulsory at all our sites, in our main buildings and in our forecourts. This includes inside retail outlets, food and drink outlets, in toilet areas and whilst queuing indoors.

There are exemptions allowed by the UK Government and details can be found here. Please be mindful and respectful of such circumstances noting that some people are less able to wear face coverings and that the reasons for this may not be visible to others.

We are allowing any face coverings, purchased or home-made, provided that they cover your nose and mouth to be effective. This includes shop bought masks, medical-grade masks, homemade face coverings and scarves.

Are there any exemptions to wearing a face mask or covering?

Some people are not required to wear a face covering.

These include:

children under 5 years of age in SCOTLAND
children under 11 years of age in ENGLAND
police constables or workers such as paramedics acting in the course of their duty
staff such as drivers or checkout assistants who are physically separated, by means of, for example, screens, from passengers or customers
shop workers if they maintain a 2 metre distance from customers or members of the public

You may also have a reasonable excuse not to wear a face covering if, for example:

you have a health condition or you are disabled and a face covering would be inappropriate because it would cause difficulty, pain or severe distress or anxiety or because you cannot apply a covering and wear it in the proper manner safely and consistently. Individual discretion should be applied in considering the use of face coverings for other children including, for example, children with breathing difficulties and disabled children who would struggle to wear a face covering
you need to eat or drink
you are taking medication
you are communicating with someone else who relies on lip reading
a relevant person, such as a police officer, asks you to remove your face covering

Do people need to wear masks in toilet areas?

We are recommending that people wear masks at all times during a visit to a Moto site, unless eating or drinking. As part of this, we recommend that all customers keep their masks/face coverings in communal areas including toilets.

Do people need to wear masks inside in food brands?

Unless physically eating, please wear masks whilst browsing and purchasing food and drink items at all our on-site brands.

Do people need to wear masks in the seating areas?

We have changed our seatings areas to keep tables a safe distance apart and have also added extra cleaning stations for anyone who wishes to further sanitise their table. Alongside this, we are asking customers to continue to use their masks at the table, removing them only to eat or drink.

Do people need to wear masks in gaming areas?

You must wear a mask at all times during a visit to a Moto site, unless eating or drinking. As part of this, we are asking all customers to keep their masks/face coverings in communal areas including whilst using the gaming facilities.

What is protocol for staff wearing masks?

All of our staff access to adequate PPE, including masks and gloves. We have also installed perspex screens where necessary, including till points, and will be passing receipts in trays to avoid contact.

What is the minimum age that you're recommending masks?

We are following local government advice, with children under 11 exempt from wearing masks in England and Wales, and children under 5 exempt in Scotland.

What is the situation with people who can't wear the masks for health reasons - i.e breathing difficulties etc?

If local government advice deems you to be exempt from wearing a mask, we will not encourage you to do so, however everyone in your party who can wear a mask, should.

For HGV drivers

We understand that the needs of HGV drivers are often different to those of other vehicles, so we are delighted that our new overnight parking vouchers will continue to be honoured during this time, with your £10 meal voucher with each overnight parking permit purchased.

This voucher can be used at multiple food outlets and will be split into two £5 vouchers. Read more on this here.

Working to keep you safe

Our Moto colleagues continue to work hard to keep you safe nationwide.

All Moto colleagues have been provided with PPE, including masks, gloves and perspex screens, and unless exempt by the government, will be wearing face coverings or remaining behind screens for the duration of their time in work.

We would request that you be patient with our colleagues as they try to do their very best during this challenging period, and would like to extend our thanks to them for their incredible efforts during these unprecedented times.

Find a Moto Services near you

By region

By motorway

North

Central

South

Wales

Cardiff West M4

Swansea M4

Scotland

Kinross M90

Stirling M80