COVID-19

We're open 24/7 to provide you with a safe place to stop during your journey.

We’ve adapted our sites for your comfort, safety and convenience; introducing contactless payment, social distancing and rigorous cleaning regimes.

Our team are working hard to make sure we provide you with a safe place to stop, get food and drink, refuel, and access our toilets, showers and other facilities.

Please note, this video was filmed before the government announcement about masks, and adheres to all social distancing rules at time of production. 

A little different to usual

Whilst we work hard to keep Britain moving safely, things will be a little bit different when you visit us over the next few weeks.

Please be aware that Kinross and Swansea are currently take-out only, with all indoor seating areas closed. 

Please note, there may be some variations when you enter sites, as we adhere to local guidance where necessary, as well as following national regulations.

  • Face masks are compulsory at all Moto locations.
  • Logging your visit via Test and Trace is compulsory at all Moto locations.
  • Our internal and external seating areas are open with tables set a safe distance apart of 1m or more. Dedicated cleaning teams will be present to clean and sanitise tables and chairs, and cleaning stations are in place for any customers who also wish to clean and sanitise their own tables.
  • Social distancing and increased hygiene measures are in place on our sites. 
  • Showers and toilets are open at all sites.
  • Forecourts are open with fuel available at all sites.
  • Food and drink is available at all sites. 
  • We are encouraging the use of contactless/card payments across all brands.
  • We are also introducing Order & Collect for a number of our brands so that you can have your order ready and waiting for you at your Moto location.

Should any further local restrictions be enforced, any affected sites will act accordingly and we’ll update you here and across our social media channels. 

We would request that you be patient with our colleagues as they try to do their very best during this challenging period, and would like to extend our thanks to them for their incredible efforts during these unprecedented times.

Test & Trace

It is now a legal requirement to log your visit for the NHS Test and Trace scheme. You can do this at moto-way.co.uk/staysafe  

How you can help

In order to keep our colleagues and customers on site really safe though, we need your help. We kindly ask that if you are travelling, you help us maintain social distancing practices by following the floor markings and queue systems we have provided at all locations.

We’d also love it if you could adhere to regular hand washing – soap is provided at all sites along with plenty of hand sanitiser stations. 

It goes without saying, that if you have any symptoms of COVID-19, including but not limited to, a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste, we kindly ask that you do not visit any Moto locations at this time.

For more information on the signs and symptoms on COVID-19, please refer to the NHS’ official guidance.

Face masks and coverings

Masks and/or face coverings are compulsory at all our sites, in our main buildings and in our forecourts. This includes inside retail outlets, food and drink outlets, in toilet areas and whilst queuing indoors.

There are exemptions allowed by UK Gov and details can be found here. Please be mindful and respectful of such circumstances noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others.

Any visitors who arrive without a mask can obtain a disposable mask free of charge from the site entrance. Additionally, washable face masks are available to purchase in WHSmith and M&S stores. 

For any customers who visit our Forecourt without a mask, you will not be granted entry to the store and will have to make use of our night hatch to purchase fuel and goods. 

We are allowing any face coverings, purchased or home-made, provided that they cover your nose and mouth to be effective. This includes shop bought masks, medical grade masks, homemade face coverings and scarves. 

Are there any exemptions to wearing a face mask or covering?

Some people are not required to wear a face covering.

These include:

  • children under 5 years of age in SCOTLAND
  • children under 11 years of age in ENGLAND
  • police constables or workers such as paramedics acting in the course of their duty 
  • staff such as drivers or checkout assistants who are physically separated, by means of, for example, screens, from passengers or customers
  • shop workers if they maintain a 2 metre distance from customers or members of the public

You may also have a reasonable excuse not to wear a face covering if, for example:

  • you have a health condition or you are disabled and a face covering would be inappropriate because it would cause difficulty, pain or severe distress or anxiety or because you cannot apply a covering and wear it in the proper manner safely and consistently. Individual discretion should be applied in considering the use of face coverings for other children including, for example, children with breathing difficulties and disabled children who would struggle to wear a face covering
  • you need to eat or drink
  • you are taking medication
  • you are communicating with someone else who relies on lip reading
  • a relevant person, such as a police officer, asks you to remove your face covering

Do people need to wear masks in toilet areas?

We are recommending that people wear masks at all times during a visit to a Moto site, unless eating or drinking. As part of this, we recommend that all customers keep their masks/face coverings in communal areas including toilets.

Do people need to wear masks inside in food brands?

Unless physically eating, we are encouraging customers to wear masks/face coverings whilst browsing and purchasing food and drink items at all our on-site brands. 

Do people need to wear masks in the seating areas?

We have changed our seatings areas to keep tables a safe distance apart, and have dedicated cleaning teams on sites for these areas. We have also added extra cleaning stations for anyone who wishes to further sanitise their table. Alongside this, we are asking customers to continue to use their masks at the table, removing them only to eat or drink. 

Do people need to wear masks in gaming areas?

We are recommending that people wear masks at all times during a visit to a Moto site, unless eating or drinking. As part of this, we are asking all customers to keep their masks/face coverings in communal areas including whilst using the gaming facilities. 

What is protocol for staff wearing masks?

All of our staff have been health checked before every shift, and have access to adequate PPE, including facemasks and gloves. We have also installed perspex screens where necessary, including till points, and will be passing receipts in trays to avoid contact. 

What is the minimum age that you're recommending masks?

We are following local government advice, with children under 11 exempt from wearing masks in England and Wales, and children under 5 exempt in Scotland. 

What is the situation with people who can't wear the masks for health reasons - i.e breathing difficulties etc?

If local government advice deems you to be exempt from wearing a mask, we will not encourage you to do so, however everyone in your party who can wear a mask, should. 

For HGV drivers

We understand that the needs of HGV drivers are often different to those of other vehicles, so we have been working hard to implement increased support for the HGV community during this time. 

We are delighted to announce that our on-site food outlets are now opening back up, which means we can provide you with a wider food offering. 

We will now be offering a £10 meal voucher with each overnight parking permit purchased.

This voucher can be used at multiple food outlets, and will be split into two £5 vouchers.

Working to keep you safe

We’re doing lots to keep you as safe as possible when you visit us, and are constantly reviewing our social distancing guidance and increased hygiene measures on sites. 

  • Our internal and external seating areas are open in England and Scotland (external open only in Wales), with tables set a safe distance apart of 1 metre or more. Dedicated cleaning teams will be present to clean and sanitise tables and chairs, and cleaning stations are in place for any customers who also wish to clean and sanitise their own tables.
  • Where possible we are advising customers to make use of self-service and contactless payment options to minimise the amount of cash changing hands on sites, as a way to further minimise risk for our customers and colleagues.
  • We have placed prominent hand sanitiser stations in all ‘high traffic’ areas of our sites, including at entrances, exits and near toilet facilities.
  • We are monitoring the number of people we have on-site at any one time, through counting the customers that enter and exit our buildings and employing one way systems for entry and exit.
  • We have clearly marked queues and routes through our buildings.
  • Our staff have been provided with PPE, including masks, gloves and perspex screens.
  • Our staff are all being health checked before shifts begin, including recording temperatures and answering health questionnaires. 
  • We have provided our sites with more cleaning materials and more stringent cleaning measures, including more frequent cleaning of ‘high traffic’ areas.

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