COVID-19

We're open 24/7 to provide you with a safe place to stop during your journey.

  • For information on face coverings, including exemptions, click here.
  • To log your visit with Test and Trace, click here.
  • If you’re a HGV driver, click here.

As the UK’s largest motorway service area provider,  it is our duty to ensure that we can keep you safe when you’re on the road so that we can keep Britain moving; this means we need to provide you with a safe place to stop, a chance to get food and drink and refuel, and of course access to facilities including toilets and showers.

Across the motorway network, all Moto sites remain open 24/7 for toilets, showers and refreshments. All of our sites are also still proudly serving your favourite brands. However, there have been some changes made to adhere to the latest guidelines and keep you safe, so for the time being, things will be a little bit different.

  • Showers and toilets are open at all sites 24 hours a day.
  • Forecourts are open with fuel available at all sites 24 hours a day.
  • Food and drink is available at all sites 24 hours a day. 
  • The opening hours of some of our brands have changed. For more information on this, please click here
  • Face coverings are compulsory at all Moto locations, unless exempt. This is for both Moto colleagues and customers. Read more on this here.
  • Logging your visit via Test and Trace is compulsory at all Moto locations. You can log your visit here. Alternatively, you can log your visit using the official NHS Covid-19 Test and Trace app, which you can download from your chosen app store, for free.
  • Our internal and external seating areas are open with tables set a safe distance apart of 2m or more. (Excludes Kinross and Sterling in line with local restrictions)
  • Social distancing and increased hygiene measures are in place on our sites. 
  • We are monitoring the number of people we have on-site at any one time, through counting the customers that enter and exit our buildings and employing one way systems for entry and exit.
  • We are encouraging the use of contactless/card payments across all brands.
  • We have introduced Order & Collect for a number of our brands so that you can have your order ready and waiting for you at your Moto location to minimise your time on site.

Revised opening hours

WHSmith – 24hours 

Forecourt shops – 24hours  

Fuel – 24hours 

Costa – 24hours 

Costa Drive-Thru – 5am-8pm

Greggs : Mon – Fri: 5am – 5pm | Sat – Sun: 6am – 5pm

KFC – 11am – 9pm

Burger King – Mon – Fri: 9am – 10pm | Sat – Sun: 10am – 10pm

(Breakfast available until 12noon!)

M&S -Mon – Sat: 7am – 8pm | Sun: 7am – 10pm

(Please note, 10 of our M&S stores are closed at the moment: Doncaster, Bridgwater, Thurrock, Birch East, Heston West, Southwaite North, Burton, Trowell South, Frankley South, Frankley North)

Please note, West Cornwall Pasty and Chow both remain closed. 

Toilets, showers, seating areas (except Scotland) and car parks remain open 24 hours a day.

Test & Trace

It is now a legal requirement to log your visit for the NHS Test and Trace scheme. You can do this at moto-way.co.uk/staysafe or by downloading the official NHS Test and Trace app. 

One member of your party can log the visit for all the people in your vehicle. You must individually log each visit to our sites, including occasions whereby you visit multiple sites in the same day, or the same site more than once.

How you can help

In order to keep our colleagues and customers on-site really safe, though, we need your help. We kindly ask that if you are travelling, you help us maintain social distancing practices by following the floor markings and queue systems we have provided at all locations.

We’d also love it if you could adhere to regular hand washing – soap is provided at all sites along with plenty of hand sanitiser stations. 

It goes without saying, that if you have any symptoms of COVID-19, including but not limited to, a high temperature, a new continuous cough or a loss or change to your sense of smell or taste, we kindly ask that you do not visit any Moto locations at this time.

For more information on the signs and symptoms on COVID-19, please refer to the NHS’ official guidance.

Face masks and coverings

Masks and/or face coverings are compulsory at all our sites, in our main buildings and in our forecourts. This includes inside retail outlets, food and drink outlets, in toilet areas and whilst queuing indoors.

There are exemptions allowed by the UK Government and details can be found here. Please be mindful and respectful of such circumstances noting that some people are less able to wear face coverings and that the reasons for this may not be visible to others.

We are allowing any face coverings, purchased or home-made, provided that they cover your nose and mouth to be effective. This includes shop bought masks, medical-grade masks, homemade face coverings and scarves.

Are there any exemptions to wearing a face mask or covering?

Some people are not required to wear a face covering.

These include:

  • children under 5 years of age in SCOTLAND
  • children under 11 years of age in ENGLAND
  • police constables or workers such as paramedics acting in the course of their duty 
  • staff such as drivers or checkout assistants who are physically separated, by means of, for example, screens, from passengers or customers
  • shop workers if they maintain a 2 metre distance from customers or members of the public

You may also have a reasonable excuse not to wear a face covering if, for example:

  • you have a health condition or you are disabled and a face covering would be inappropriate because it would cause difficulty, pain or severe distress or anxiety or because you cannot apply a covering and wear it in the proper manner safely and consistently. Individual discretion should be applied in considering the use of face coverings for other children including, for example, children with breathing difficulties and disabled children who would struggle to wear a face covering
  • you need to eat or drink
  • you are taking medication
  • you are communicating with someone else who relies on lip reading
  • a relevant person, such as a police officer, asks you to remove your face covering

Do people need to wear masks in toilet areas?

We are recommending that people wear masks at all times during a visit to a Moto site, unless eating or drinking. As part of this, we recommend that all customers keep their masks/face coverings in communal areas including toilets.

Do people need to wear masks inside in food brands?

Unless physically eating, we are encouraging customers to wear masks/face coverings whilst browsing and purchasing food and drink items at all our on-site brands. 

Do people need to wear masks in the seating areas?

We have changed our seatings areas to keep tables a safe distance apart, and have dedicated cleaning teams on sites for these areas. We have also added extra cleaning stations for anyone who wishes to further sanitise their table. Alongside this, we are asking customers to continue to use their masks at the table, removing them only to eat or drink. 

Do people need to wear masks in gaming areas?

We are recommending that people wear masks at all times during a visit to a Moto site, unless eating or drinking. As part of this, we are asking all customers to keep their masks/face coverings in communal areas including whilst using the gaming facilities. 

What is protocol for staff wearing masks?

All of our staff have been health checked before every shift, and have access to adequate PPE, including facemasks and gloves. We have also installed perspex screens where necessary, including till points, and will be passing receipts in trays to avoid contact. 

What is the minimum age that you're recommending masks?

We are following local government advice, with children under 11 exempt from wearing masks in England and Wales, and children under 5 exempt in Scotland. 

What is the situation with people who can't wear the masks for health reasons - i.e breathing difficulties etc?

If local government advice deems you to be exempt from wearing a mask, we will not encourage you to do so, however everyone in your party who can wear a mask, should. 

For HGV drivers

We understand that the needs of HGV drivers are often different to those of other vehicles, so 

we are delighted that our new overnight parking vouchers will continue to be honoured during this time, with your £10 meal voucher with each overnight parking permit purchased.

This voucher can be used at multiple food outlets and will be split into two £5 vouchers. Read more on this here.

Working to keep you safe

Our Moto colleagues continue to work hard to keep you safe nationwide. 

All Moto colleagues have been provided with PPE, including masks, gloves and perspex screens, and unless exempt by the government, will be wearing face coverings or remaining behind screens for the duration of their time in work. 

Our colleagues are all being health checked before shifts begin, including recording temperatures and answering health questionnaires. 

We would request that you be patient with our colleagues as they try to do their very best during this challenging period, and would like to extend our thanks to them for their incredible efforts during these unprecedented times.

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