About Us

We are the UK’s leader in motorway service areas. We have 45 locations throughout the country, with 5,000 staff dedicated to customer satisfaction.

Our mission

We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders.

History

Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!

Our commitment

Moto is committed to health and safety, energy and the environment.

Energy management

  • Reduced electricity consumption by using energy efficient lights
  • Daylight and motion sensors fitted to switch off lights when not required
  • Invested in technology to bring down electrical voltage on sites
  • Tight control of heating and air-conditioning operating hours and temperatures to save energy
  • View our Energy Policy

Water

  • Reduction of water consumption for cleaning areas
  • Regular review of leak checking procedure
  • Dishwashers run with full loads only
  • Staff to avoid leaving water tap running, while washing food
  • Selection of garden plants with moderate water needs

Waste management

  • Our goal is to avoid landfill at all costs; we know it’s bad for the environment, that they are filling up fast and that they are becoming increasingly expensive
  • We’ve begun back of house recycling and are currently investigating the composting of food waste generated in our kitchens, items like egg shells, plate scrapings and coffee grinds, but it’s not as easy or cheap as it sounds. We will continue to explore other options to divert waste from landfill through anaerobic digestion plants and working with our partners to utilise their access to Materials Recovery Facilities (MRF) and Energy Recovery Facilities (ERF).

Environmental quality

  • Separation of smoking and non-smoking in external seating area
  • Services built with many open-air areas

Chemical products

  • Control system for chemical use
  • Use of eco-friendly cleaning products and eco-friendly chemical products
  • No chemical substances used for cultivation of trees and flowers on the property

Recycling

  • Separating cardboard and vegetable oil to recycling companies
  • Recycling of used cooking oil
  • Cardboard is recycled
  • Since we launched our national recycling programme in 2009, and with all Moto sites participating we managed to recycle just over 1000 tonnes of cardboard in the first year. Plastic and food waste are next on the list and despite it being more difficult that you might think we plan to have this one cracked in 2010.
  • Moto is aware that more and more of the Earth’s resources are being used up. We recognise that we can help in another small way by doing something positive about renewable energy. One of these options is to ensure that our waste cooking oil is sent for the production of biodiesel. Biodiesel burns clean, which results in a significant reduction of the types of pollutants that contribute to smog and global warming and emits up to 85% fewer cancer-causing agents.

Purchasing

  • Buying and providing products and services, which have a minimal impact on environment – where possible purchasing local and seasonal products to reduce transportation requirements and its impact on the environment
  • Request for cooperation from supplier to use other types of containers instead of plastic bags, or re-use plastic bags and avoid foam containers

Engineering

  • At all times Engineering Department saves costs and energy in all activities performed

Environmental activities

  • Support of events of other community/aid driven organisations

Offices

  • Our paper supplier conforms to the best possible environmental practices and thus we ensure our paper is sourced from sustainable forests
  • Staff avoid printing and copying
  • Staff encouraged to keep all windows and doors closed when air-conditioners are operating
  • Staff to turn off air-conditioning, lights and equipment, when they are not in the office
  • Computer screens turned off after work and during lunchtime

Staff training

  • Staff are trained for energy awareness (e.g. switching off lights/computers, water consumption, air-conditioners, appliances etc.)
  • A training programme in place to educate staff about environmentally friendly projects
  • Regular meetings with staff to help promote staff awareness and implementation of energy-saving and environmental responsibility

Compliance

Our Risk Management team has developed detailed policies and procedures covering:

  • Health and safety
  • Food safety management
  • Fire safety
  • Trading standards and underage selling.

Our Health and Safety Committee meets on a quarterly basis to review policy, supported by quarterly risk management review meetings that identify current and emerging risks to the business and ensure an operational strategy for risk mitigation.

Internal audits are undertaken by both the risk management team and by brand managers to ensure that we trade legally.

Public risk

Comprehensive systems are in place for the management of incidents, accidents and any arising insurance claims.

To report an accident or incident at a Moto service area please contact either the Customer Services Manager at the services in question or contact our Customer Services team.

If you wish to make an insurance claim against Moto, please search for Aviva on the Claims Portal. Aviva’s portal reference number is C00074 and our insurance policy reference is 25125091 CCI.

Modern slavery statement

Moto Hospitality Ltd is committed to social and environmental responsibility and has zero tolerance for slavery and human trafficking. See our full statement.

Corporate Social Responsibility

Moto Hospitality Ltd has developed a Corporate Social Responsibility Policy which reflects the diverse range of activities we undertake and underpins our Mission Statement and commitment to deliver great service. Read the full Corporate Social Responsibility Policy here.

Corporate

Moto is owned by Universities Superannuation Scheme (USS) in partnership with CVC Capital Partners (CVC).

USS is the principal pension scheme provided by Universities, Higher Education and other associated institutions for their employees. For further information about USS please visit: www.uss.co.uk

CVC Capital Partners is one of the world’s leading private equity and investment advisory firms. For further information about CVC please visit: www.cvc.com.uk

Moto is committed to conducting its business in accordance with the Bribery Act and ensuring that all suppliers, contractors, business partners and employees also follow the same standards. Moto will avoid working with those who do not commit to doing business without bribery and the consequences of failing to comply with the Bribery Act will be the termination of those relationships.

Sign up for all the latest news, offers and promotions straight into your inbox